SAFETY POLICY

INTRODUCTION

Safety is a core requirement of the Royal Ride Platform.

This Safety Policy applies to passengers, Transportation Providers, Operators, Fleet Owners, and Chauffeurs using Royal Ride.

1. Verify the Vehicle and Chauffeur

Before entering a vehicle, passengers should verify:

Chauffeur name;

Chauffeur photograph, when displayed;

vehicle make and model;

license plate; and

trip information.

Do not enter a vehicle when the identifying information does not reasonably match the information displayed by Royal Ride.

2. Use the Correct Pickup Location

Passengers should remain at the designated pickup location and make themselves reasonably visible to the Chauffeur.

Passengers should not enter a vehicle that is not assigned to their trip.

3. Live Trip Tracking

Royal Ride may provide live tracking of the assigned Chauffeur during the applicable pickup and transportation portions of a trip.

This feature may allow a passenger to monitor a trip booked for themselves or for another passenger, such as a child, family member, friend, or client.

Passenger access to live Chauffeur tracking ends after the applicable trip is completed.

Passengers cannot use the Platform to view unrelated Chauffeurs.

4. Communication

Passengers and Chauffeurs may communicate through Royal Ride’s communication functionality.

Royal Ride may use masked communication so that personal telephone numbers are not directly exchanged.

Royal Ride does not intentionally record telephone calls between passengers and Chauffeurs as part of its standard communication service.

5. Emergency Situations

If an emergency occurs, passengers should contact the appropriate emergency service immediately.

Royal Ride’s customer-support system is not a substitute for emergency services. go to help section call Emergency 911

6. Safe Vehicle Capacity

Passengers must not exceed the lawful passenger capacity of the vehicle.

Passengers must provide accurate passenger and luggage information so that an appropriate vehicle can be assigned.

7. Prohibited Conduct

Users must not:

threaten or assault another person;

use the Platform for unlawful activity;

intentionally damage a vehicle;

bring prohibited items into a vehicle;

interfere with safe vehicle operation;

intentionally provide fraudulent trip information; or

engage in conduct that creates an unreasonable safety risk.

Royal Ride may suspend or terminate accounts involved in serious safety violations.

8. Driver and Vehicle Compliance

Transportation Providers and Operators are responsible for ensuring that vehicles and Chauffeurs used through their accounts satisfy applicable legal, licensing, safety, and insurance requirements.

Royal Ride may require an active commercial or qualifying transportation insurance policy with limits appropriate to the applicable service and jurisdiction.

As a Royal Ride platform requirement, an active Transportation Provider or Operator account may be required to identify Royal Technology Inc. as an additional/third-party policy holder or other required interest as specified by Royal Ride.

The applicable insurance documentation must remain active and current.

If required insurance expires, is cancelled, becomes invalid, or is removed, Royal Ride may place the account in pending or inactive status until acceptable documentation is provided.

If an account becomes non-compliant while trips are scheduled, Royal Ride may remove affected trips from that account’s schedule and arrange reassignment when reasonably possible.

9. Reporting a Safety Concern

Passengers and Chauffeurs should report serious safety concerns, suspected fraud, unsafe conduct, or policy violations to Royal Ride as soon as reasonably possible.

Reports may be sent to:

Support@royalrideapp.com

Compliance matters may also be sent to:

Compliance@royalrideapp.com

10. Account Review

Royal Ride may review accounts following a safety report, insurance issue, suspected fraud, documentation problem, or other compliance concern.

Depending on the circumstances, Royal Ride may temporarily restrict an account while the matter is reviewed.

11. Continuous Improvement

Royal Ride may update safety procedures as its Platform, services, technology, operating areas, and applicable requirements develop.

Safety Contact: Support@royalrideapp.com

Compliance Contact: Compliance@royalrideapp.com