CANCELLATION & REFUND POLICY

INTRODUCTION

This Cancellation & Refund Policy applies to transportation bookings made through Royal Ride.

The cancellation terms applicable to a particular booking will be displayed to the passenger when applicable before confirmation.

1. Ordinary Transportation Days

For bookings that are not subject to a designated special-event cancellation rule:

24 hours or more before pickup:

The passenger may cancel according to the booking terms and may qualify for a refund.

Less than 24 hours before pickup:

The booking is subject to a 100% cancellation charge, and no refund will be issued for the cancelled transportation amount, except where required by applicable law or expressly approved by Royal Ride.

2. Major Events

Royal Ride may designate certain high-demand events as non-cancellable and non-refundable.

Examples may include:

Formula 1;

SXSW;

Austin City Limits; and

other major events specifically identified by Royal Ride.

For a booking designated as non-cancellable and non-refundable, the passenger may not cancel for a refund after the booking is confirmed, except where required by applicable law or expressly approved by Royal Ride.

3. Major-Event Weekends

For designated high-demand event weekends, Royal Ride may require cancellation at least 48 hours before pickup.

Cancellation inside the applicable 48-hour period may result in a 100% cancellation charge with no refund, except where required by applicable law or expressly approved by Royal Ride.

The applicable event cancellation rule will be shown with the booking when applicable.

4. Changes to a Booking

A passenger may request a change to a booking.

Changes are subject to availability and may affect the price, vehicle, pickup time, route, or cancellation terms.

A requested change does not automatically cancel the original booking.

5. No-Show

If the passenger does not appear for the scheduled pickup within the applicable waiting period and the trip cannot reasonably be completed, the booking may be treated as a no-show and may be charged according to the applicable booking terms.

6. Waiting Time

For airport pickups and scheduled transportation, up to 30 minutes of complimentary waiting time may be provided.

After the complimentary waiting period, additional waiting charges may apply when disclosed in the applicable booking terms.

7. Refund Processing

When a refund is approved, the timing of the refund reaching the passenger’s account may depend on the payment-processing and banking system used for the original payment.

Royal Ride does not control the final posting time of a refund after it has been submitted for processing.

8. Service Cancellation by Royal Ride or Provider

If Royal Ride or the applicable Transportation Provider is unable to provide a confirmed trip because of circumstances within the applicable service process, Royal Ride may provide an alternative arrangement, reschedule the service, or issue an appropriate refund according to the circumstances and applicable law.

9. Contact

Support: Support@royalrideapp.com

General Information: Info@royalrideapp.com

Compliance: Compliance@royalrideapp.com