USER AGREEMENT & TERMS OF SERVICE

INTRODUCTION

These User Agreement & Terms of Service (“Agreement”) govern your access to and use of the Royal Ride platform, website, mobile applications, and related services (“Platform”).

Royal Ride is operated by Royal Technology Inc. (“Royal Technology,” “Royal Ride,” “we,” “us,” or “our”).

By creating an account, requesting a trip, making a booking, or using the Platform, you agree to this Agreement and the policies incorporated into it.

If you do not agree, do not use the Platform.

1. Royal Ride Platform

Royal Ride is a technology platform that connects passengers with independent transportation providers, operators, fleet owners, and chauffeurs who provide transportation services.

Royal Technology provides the technology used to request, schedule, coordinate, communicate about, and track transportation services.

Unless expressly stated otherwise by Royal Technology in writing, Royal Technology does not employ the Chauffeur who performs your trip and does not own or operate the vehicle used for the trip.

The transportation service is provided by the applicable independent Transportation Provider, Operator, Fleet Owner, or Chauffeur.

2. Account Requirements

You must provide accurate and current information when creating and maintaining an account.

You are responsible for:

protecting your account credentials;

keeping your contact information current;

reviewing booking information before confirmation;

ensuring that information provided to Royal Ride is accurate; and

all activity conducted through your account.

You may not create an account using false information or another person’s identity.

3. Booking a Trip

Depending on the service offered in your location, Royal Ride may provide scheduled transportation, airport transportation, hourly service, point-to-point transportation, city-to-city transportation, event transportation, and other services displayed through the Platform.

A booking is not complete until Royal Ride confirms the applicable trip.

The booking may identify the pickup location, destination, date, time, vehicle, estimated or confirmed price, passenger information, and applicable cancellation terms.

Special event or other restricted cancellation terms may be displayed before you confirm a booking.

4. Passenger Information

You must provide accurate information concerning:

passenger name;

pickup location;

destination;

number of passengers;

luggage requirements;

special requests; and

any other information reasonably necessary to perform the trip.

You are responsible for ensuring that the selected vehicle is appropriate for the number of passengers and luggage specified during booking.

If you book transportation for another person, you are responsible for providing that passenger with the information reasonably necessary to identify the assigned Chauffeur and vehicle.

5. Children and Other Passengers

If you book a trip for a child, family member, friend, employee, client, or another person, you are responsible for ensuring that the passenger understands the applicable booking and safety requirements.

Royal Ride may provide trip-status and driver-location information to the booking customer during authorized portions of the trip.

6. Chauffeur and Vehicle Identification

Before entering a vehicle, passengers should verify the information displayed in the Royal Ride Platform, including, when available:

Chauffeur name and photograph;

vehicle make and model;

license plate;

trip information; and

other identifying information provided by Royal Ride.

Do not enter a vehicle when the vehicle or Chauffeur information does not reasonably match the information shown in the Platform.

7. Live Trip Tracking

Royal Ride may provide live location information for the Chauffeur assigned to your trip.

Passenger tracking is limited to the applicable assigned trip.

Tracking may become available when the assigned Chauffeur begins the applicable route toward the passenger and may continue during the applicable transportation portion of the trip.

When the applicable trip is completed, the passenger’s access to live Chauffeur tracking will end.

Passengers are not provided access to the location of unrelated or unassigned Chauffeurs.

8. Communications

Royal Ride may facilitate communications between passengers and Chauffeurs through the Platform.

Royal Ride may use masked telephone communication so that the parties do not need to exchange their personal telephone numbers directly.

Telephone numbers and communication information may be processed as necessary to provide communication functionality, maintain security, prevent misuse, and comply with applicable law.

Royal Ride does not intentionally record telephone calls between passengers and Chauffeurs as part of its standard communication service.

9. Payment

Payments may be processed through Stripe or another payment service made available through the Platform.

By providing payment information, you authorize the applicable payment transaction for the confirmed booking and any charges authorized under this Agreement or the applicable booking terms.

Depending on the trip, charges may include:

transportation charges;

applicable minimum charges;

additional waiting time;

additional time;

additional mileage;

applicable out-of-route stops;

cancellation charges;

no-show charges;

applicable event charges; and

other charges disclosed before or during the applicable service.

Royal Ride may authorize or place a payment hold before a trip and may capture the applicable amount according to the final charges.

10. Tips

If the Platform permits tipping, a tip selected by the passenger is designated for the Chauffeur who performed the applicable transportation service, subject to applicable law and the contractual arrangements governing the Transportation Provider or Operator.

Royal Ride does not treat a passenger-designated Chauffeur tip as a Royal Ride service fee.

Payment settlement and transfer timing may vary. Amounts may remain subject to payment processing, verification, dispute, fraud review, or other settlement procedures before funds become available to the applicable recipient.

11. Waiting Time

For airport pickups and scheduled transportation, Royal Ride may provide up to 30 minutes of complimentary waiting time, subject to the applicable booking terms.

After the complimentary waiting period, additional waiting charges may apply when disclosed in the booking terms or applicable rate.

The applicable waiting period begins according to the pickup and trip circumstances identified by Royal Ride.

12. Stops and Route Changes

A passenger may request a stop during a trip.

A stop that does not require a meaningful deviation from the applicable route may be provided without an additional stop charge when permitted by the Chauffeur and applicable trip conditions.

A stop that requires the vehicle to travel materially outside the existing route may result in additional time, mileage, or other applicable charges.

The passenger is responsible for reviewing applicable charges before approving a material trip change when the Platform provides that information.

13. Cancellation and Refunds

Cancellation rules depend on the type of booking and the applicable date or event.

For ordinary transportation days:

cancellation 24 hours or more before pickup may qualify for a refund according to the applicable booking terms;

cancellation less than 24 hours before pickup is subject to a 100% cancellation charge.

For designated major events, including events such as Formula 1, SXSW, and Austin City Limits, bookings may be designated non-cancellable and non-refundable.

For designated major-event weekends or other high-demand periods, Royal Ride may require cancellation at least 48 hours before pickup. A cancellation inside the applicable 48-hour period may be subject to a 100% charge.

The exact cancellation condition applicable to a booking will be presented with the booking terms when applicable.

See the separate Cancellation & Refund Policy for additional details.

14. No-Show

If a passenger does not appear at the designated pickup location within the applicable waiting period and does not contact Royal Ride or the Chauffeur as reasonably necessary, the trip may be treated as a no-show and may be subject to the applicable charge.

15. Transportation Providers and Chauffeurs

Transportation Providers, Operators, Fleet Owners, and Chauffeurs using Royal Ride are responsible for providing transportation services in accordance with applicable law, their contractual obligations, insurance requirements, and Royal Ride’s platform requirements.

Royal Ride may suspend or restrict access to the Platform when an account does not satisfy applicable safety, insurance, compliance, documentation, or platform requirements.

16. Insurance

Transportation Providers and Operators are responsible for maintaining insurance required by applicable law and their contractual obligations.

Royal Ride may require evidence of active commercial or qualifying transportation insurance before allowing an account to provide services through the Platform.

Specific insurance requirements may vary according to vehicle, service, jurisdiction, and applicable law.

17. Safety and Prohibited Conduct

Passengers may not use the Platform for unlawful activity or engage in conduct that creates an unreasonable safety risk.

Passengers must follow reasonable safety instructions and applicable laws.

A Chauffeur may refuse transportation when circumstances create a legitimate safety, legal, vehicle-capacity, or operational concern.

Royal Ride may suspend or terminate accounts for serious or repeated violations of safety requirements.

18. Accessibility and Special Requests

Passengers may communicate accessibility or other transportation needs during booking.

Royal Ride and the applicable Transportation Provider will handle requests according to the services available, applicable law, vehicle capabilities, and operational circumstances.

19. Lost Property

Passengers are responsible for personal belongings left in a vehicle.

Royal Ride may assist in communicating with the applicable Transportation Provider or Chauffeur concerning lost property but does not guarantee recovery.

20. Service Availability

Royal Ride does not guarantee that a specific vehicle, Chauffeur, Transportation Provider, service, route, or trip time will always be available.

Royal Ride may modify, suspend, restrict, or discontinue portions of the Platform for operational, technical, safety, legal, or other legitimate reasons.

21. Third-Party Services

Certain Platform functions may depend on payment, communications, mapping, hosting, authentication, analytics, or other technology services.

Such services may be subject to their own terms and privacy practices.

22. User Content and Reviews

If the Platform allows you to submit ratings, reviews, photographs, comments, or other content, you must not submit unlawful, fraudulent, threatening, discriminatory, defamatory, or intentionally misleading material.

You retain ownership of content you lawfully submit, while granting Royal Technology the permissions reasonably necessary to operate, improve, secure, and promote the Platform, subject to applicable law and our Privacy Policy.

23. Intellectual Property

Royal Ride, Royal Technology, its software, logos, designs, trademarks, text, graphics, and other Platform materials are protected by applicable intellectual-property laws.

You may use the Platform only for its intended purpose.

You may not copy, modify, reverse engineer, distribute, sell, or commercially exploit Platform materials without authorization.

24. Privacy

Royal Ride’s collection and use of personal information is described in the Privacy Policy.

The Privacy Policy forms part of this Agreement.

25. Account Suspension or Termination

Royal Technology may suspend or terminate an account when reasonably necessary because of:

violation of this Agreement;

fraud or suspected fraud;

unsafe conduct;

unlawful activity;

payment problems;

misuse of the Platform;

inaccurate or fraudulent information;

failure to satisfy applicable compliance requirements; or

other circumstances permitted by applicable law.

26. Disclaimers

To the extent permitted by law, the Platform is provided subject to its availability and without guarantees that it will always operate without interruption, delay, errors, or technical problems.

Royal Technology does not guarantee the conduct, performance, availability, or actions of an independent Transportation Provider or Chauffeur beyond the platform requirements and processes Royal Technology actually controls.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Royal Technology will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Platform.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.

Any applicable limitation of liability must be interpreted consistently with applicable law.

28. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the Platform, violation of this Agreement, fraud, or intentional misconduct.

29. Changes to This Agreement

Royal Technology may update this Agreement from time to time.

When material changes are made, Royal Technology may provide notice through the Platform, website, email, or another reasonable method.

The updated version will identify its effective or updated date.

Your continued use of the Platform after an applicable update may constitute acceptance to the extent permitted by law.

30. Governing Law

This Agreement will be interpreted according to applicable law.

Where permitted by law, disputes will be handled in the jurisdiction and manner specified by applicable law and any valid dispute-resolution provision applicable to the user.

31. Severability

If any provision of this Agreement is determined to be unlawful or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

32. Entire Agreement

This Agreement, together with the Privacy Policy, Cancellation & Refund Policy, Safety Policy, and any additional terms expressly incorporated into a booking, constitutes the applicable agreement between you and Royal Technology Inc concerning your use of the Platform, except where a separate written agreement applies.

33. Contact

General Support: Support@royalrideapp.com

General Information: Info@royalrideapp.com

Data Protection: DataProtection@royalrideapp.com

Privacy: Privacy@royalrideapp.com

Compliance: Compliance@royalrideapp.com