Continuous screening
Identity, licence and criminal record checks at onboarding and every year after. A failed check suspends the account automatically.
Safety
Trust, built into the operation
Safety isn't a page on a website — it's the screening, inspection and response process running behind every single Royal Ride trip.
90-day inspections
Tyres, brakes, restraints and cabin condition against a fixed checklist. Failures come off the platform until re-certified.
Live trip tracking
Share your route and ETA with anyone. Corporate accounts get duty-of-care visibility across every travelling employee.
24/7 incident response
In-app emergency button routed to a duty manager, plus a named human contact for every escalation.
Data protection
Trip history and addresses are encrypted at rest. Chauffeurs never see your full contact details.
Insurance on every trip
Commercial liability cover applies from pickup to drop-off, in every market we operate in.
Reporting
If something goes wrong
Report an incident from the trip screen in the app or email our safety desk directly. Every report is acknowledged within one hour and assigned a named case owner.