PRIVACY POLICY

INTRODUCTION

Royal Technology Inc. (“Royal Technology,” “Royal Ride,” “we,” “us,” or “our”) operates the Royal Ride website, mobile applications, and technology platform.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use Royal Ride.

1. Information We Collect

Depending on how you use Royal Ride, we may collect:

Account Information

name;

email address;

telephone number;

account credentials;

profile information; and

information needed to maintain your account.

Booking Information

pickup location;

destination;

scheduled date and time;

passenger information;

number of passengers;

luggage information;

trip preferences;

vehicle or service requested; and

booking history.

Payment Information

Payments may be processed through Stripe.

Royal Ride may receive payment-related information necessary to confirm and manage transactions, such as transaction identifiers, payment status, billing information, refunds, disputes, and other payment records.

Royal Ride does not need to store your complete payment-card number in order to provide the Platform.

Location Information

Depending on your use of the Platform, we may process location information necessary to provide transportation, navigation, trip coordination, safety, and live tracking.

For passengers, live Chauffeur location may be displayed only for the Chauffeur assigned to the applicable trip.

Passenger access to live Chauffeur tracking ends when the applicable tracking period or trip is completed.

Passengers cannot use Royal Ride to view unrelated or unassigned Chauffeurs.

Communications

We may process telephone numbers and communication information necessary to facilitate communications between passengers and Chauffeurs.

Royal Ride may provide masked communications so that a passenger and Chauffeur do not need to exchange their personal telephone numbers directly.

Royal Ride does not intentionally record telephone calls between passengers and Chauffeurs as part of its standard communication service.

Device and Technical Information

We may collect information such as:

IP address;

device type;

operating system;

application version;

crash information;

diagnostic information;

browser information;

security information; and

technical logs.

2. How We Use Information

We may use personal information to:

create and manage accounts;

process and administer bookings;

connect passengers with transportation providers;

facilitate payments;

facilitate tips;

provide trip status and live tracking;

provide masked communications;

provide customer support;

maintain platform security;

investigate fraud or misuse;

troubleshoot technical problems;

improve the Platform;

comply with legal obligations; and

enforce our agreements and policies.

3. Location and Live Tracking

Location information is an important part of transportation coordination.

When a Chauffeur is assigned to a passenger’s trip, Royal Ride may use the Chauffeur’s location to provide trip tracking.

The passenger may see the assigned Chauffeur’s location while the applicable trip is active.

This functionality does not provide passengers with general access to the location of other Chauffeurs.

After the applicable trip is completed, passenger access to that live tracking information ends, subject to information that may be retained in ordinary business records.

4. Information About Other Passengers

If you book a trip for another person, you may provide information necessary to complete the booking.

You should only provide information that you are authorized to provide and should inform the passenger of the applicable booking and privacy information when reasonably appropriate.

5. How We Share Information

We may share information when reasonably necessary to operate Royal Ride, including with:

Transportation Providers and Chauffeurs assigned to a trip;

payment-processing services;

technology and infrastructure providers;

communications providers;

security and fraud-prevention services;

professional advisers;

legal authorities when required or permitted by law; and

parties involved in a business transaction involving Royal Technology, subject to applicable law.

We do not sell personal information merely because it is used to operate the Royal Ride Platform.

6. Information Shared With Chauffeurs

For a confirmed trip, the applicable Chauffeur or Transportation Provider may receive information reasonably necessary to perform the transportation service.

This may include:

passenger name;

pickup location;

destination;

trip time;

trip instructions;

passenger contact functionality through the Platform; and

other information necessary to provide the service.

Chauffeurs are not given general access to unrelated passenger information.

7. Masked Communications

Royal Ride may use masked communication functionality to protect the direct telephone numbers of passengers and Chauffeurs.

A passenger and Chauffeur may communicate through the Platform without necessarily receiving each other’s personal telephone number.

8. Background-Check Information

Royal Ride’s current driver onboarding process does not itself perform or operate a criminal-background-check technology system.

A Transportation Provider, Operator, or Chauffeur may be required to submit information or documentation relating to eligibility, licensing, driving history, insurance, identity, or other requirements.

Where a background check is obtained or performed by another party, the applicable party may be responsible for that process and its disclosures.

9. Insurance Information

Transportation Providers and Operators may provide insurance documents and related information to Royal Ride for platform compliance purposes.

Royal Ride may review the status and expiration of required documentation and use that information to determine whether an account may remain active on the Platform.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

No electronic system can guarantee absolute security.

11. Data Retention

We retain information for as long as reasonably necessary for legitimate business, contractual, security, legal, accounting, dispute-resolution, and regulatory purposes.

Retention periods may vary according to the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning personal information, including rights to request access, correction, deletion, restriction, or other forms of privacy assistance.

Requests may be directed to:

Privacy@royalrideapp.com

Data-protection requests may also be sent to:

DataProtection@royalrideapp.com

We may need to verify your identity before completing certain requests.

13. Children’s Privacy

Royal Ride accounts are intended for users who are legally able to enter into the applicable agreement.

A parent or authorized adult may book transportation for a child or another passenger.

Royal Ride does not knowingly design the Platform to independently collect personal information from children for the purpose of creating their own accounts where prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or data practices change.

The updated policy will display a revised date.

15. Contact

Privacy: Privacy@royalrideapp.com

Data Protection: DataProtection@royalrideapp.com

General Support: Support@royalrideapp.com

Compliance: Compliance@royalrideapp.com