CHAUFFEUR & TRANSPORTATION PROVIDER / OPERATOR PRIVACY POLICY

INTRODUCTION

Last Updated: 09/18/2026

This Privacy Policy explains how Royal Technology Inc. (“Royal Technology,” “Royal Ride,” “we,” “us,” or “our”) collects and uses personal information from Chauffeurs, Transportation Providers, Vehicle Owners, Fleet Owners, and Operators who use the Royal Ride Platform.

1. Information We Collect

Depending on your role and use of Royal Ride, we may collect:

name;

photograph;

email address;

telephone number;

account credentials;

business information;

vehicle information;

license information;

registration information;

insurance information;

trip information;

location information;

payment and payout information;

customer-support communications;

compliance documentation;

account activity;

device and technical information; and

information necessary to maintain Platform security.

2. Driver and Vehicle Information

Providers may submit information about Chauffeurs and vehicles they authorize for Royal Ride.

This may include:

driver’s license information;

vehicle identification information;

registration;

insurance certificates;

vehicle photographs;

inspection information;

permits or licenses;

service qualifications; and

other documentation required for Platform compliance.

3. Background-Check Information

Royal Ride’s current Platform does not represent that it independently performs criminal background checks on Chauffeurs.

A Transportation Provider, Operator, employer, or other responsible organization may conduct or obtain background checks and is responsible for complying with applicable requirements governing those checks.

Royal Ride may receive documentation or status information when reasonably necessary for Platform compliance.

4. Insurance Information

Royal Ride may collect and maintain insurance documentation submitted by Transportation Providers, Operators, Vehicle Owners, or other responsible parties.

This information may include:

insurer;

policy information;

coverage information;

effective dates;

expiration dates;

certificates;

required policy designations; and

other insurance compliance information.

5. Location Information

Royal Ride may collect Chauffeur location information while the Chauffeur is using Platform functionality that requires location services.

Location information may be used to:

provide passenger trip tracking;

coordinate pickups;

provide trip status;

improve safety;

provide operational support;

investigate disputes;

detect misuse; and

maintain Platform security.

Passenger-facing live tracking is limited to the applicable assigned Chauffeur and applicable trip.

6. Location After Trip Completion

Live location information used for passenger trip tracking is no longer made available to the passenger after the applicable trip is completed.

Royal Ride may retain certain location or trip records for legitimate business, security, legal, accounting, dispute-resolution, or compliance purposes.

7. Passenger Information Accessible to Providers

A Chauffeur or Operator may receive passenger information necessary to perform an assigned trip.

This may include:

passenger name;

pickup location;

destination;

trip time;

trip instructions; and

Platform communication functionality.

Providers may not use passenger information for unrelated purposes.

8. Masked Communications

Royal Ride may use masked telephone communications so passengers and Chauffeurs can communicate without directly exchanging their personal telephone numbers.

Telephone and communication information may be processed to facilitate the communication, maintain security, investigate misuse, and comply with applicable law.

9. Telephone Call Recording

Royal Ride does not intentionally record telephone calls between passengers and Chauffeurs as part of its standard communication service.

10. Payment and Payout Information

Payment transactions may be processed through Stripe or other payment services used by Royal Ride.

Royal Ride may process information necessary to manage:

trip payments;

provider payouts;

tips;

refunds;

payment disputes;

chargebacks;

payment status;

reconciliation; and

compliance.

11. Tips

Where a passenger designates a tip for a Chauffeur, Royal Ride may process information necessary to identify and facilitate the applicable tip payment.

Where an Operator receives the payment on behalf of a Chauffeur, the Operator is responsible for handling the Chauffeur’s designated tip according to the provider agreement and applicable law.

12. How We Use Provider Information

We may use provider information to:

create and manage provider accounts;

verify submitted information;

administer trips;

facilitate payments;

monitor insurance status;

manage vehicles;

provide customer support;

investigate complaints;

maintain Platform security;

prevent fraud;

enforce agreements;

improve the Platform;

comply with legal obligations; and

protect passengers, providers, and Royal Technology.

13. How We Share Provider Information

We may share information when reasonably necessary to operate Royal Ride, including with:

passengers receiving an assigned transportation service;

Operators or Chauffeurs associated with an applicable trip;

payment-processing services;

communications services;

technology and infrastructure providers;

professional advisers;

regulators or governmental authorities when required or permitted by law; and

parties involved in a lawful business transaction.

14. Public Driver Profile Information

Royal Ride may display certain Chauffeur and vehicle information to a passenger with an applicable booking.

This may include, depending on the Platform:

Chauffeur name;

Chauffeur photograph;

vehicle make/model;

license plate; and

other trip-identification information.

Royal Ride does not intend to publicly display sensitive personal information that is not reasonably necessary for passenger safety or trip identification.

15. Data Security

Royal Ride uses reasonable administrative, technical, and organizational safeguards designed to protect provider information.

No electronic system can guarantee absolute security.

16. Data Retention

Royal Ride may retain provider information for as long as reasonably necessary for:

Platform operation;

payment and accounting;

insurance verification;

compliance;

security;

dispute resolution;

legal obligations; and

legitimate business purposes.

Retention periods may vary depending on the information and applicable requirements.

17. Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or other privacy assistance.

Requests may be sent to:

Privacy@royalrideapp.com

Data-protection requests may be sent to:

DataProtection@royalrideapp.com

We may need to verify your identity before processing certain requests.

18. Account Deactivation and Information

If a provider account is suspended, deactivated, or terminated, Royal Ride may retain applicable records for legitimate business, legal, security, payment, compliance, and dispute-resolution purposes.

19. Changes to This Policy

Royal Technology may update this Privacy Policy when its Platform, services, data practices, or legal requirements change.

The updated policy will display a revised date.

20. Contact

Privacy: Privacy@royalrideapp.com

Data Protection: DataProtection@royalrideapp.com

Compliance: Compliance@royalrideapp.com

Support: Support@royalrideapp.com