Effective Date: July 5, 2025
Applies To: All drivers and chauffeurs using the Royal Ride platform operated by Royal Technology Inc.
Royal Technology Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting the personal data, rights, and dignity of drivers and chauffeurs (“you,” “your,” or “Driver”) who use our rideshare platform. This policy is governed by:
Texas Occupations Code Chapter 2402 (Transportation Network Companies)
Texas Government Code Chapter 552 (Public Information Act)
U.S. Federal Privacy and SEC Cybersecurity Disclosure Standards
General Data Protection Regulation (GDPR) for international compliance
By using our platform, you agree to the terms below.
Royal Technology Inc. operates the technology platform that connects passengers with licensed, insured, and independent drivers. All services are performed by independent contractors or transportation companies with valid business licenses and commercial insurance. We do not employ drivers.
We collect the following categories of data from drivers:
|
Category |
Examples |
|
Personal ID |
Full name, DOB, phone, email, address, photo, driver’s license, SSN/Tax ID |
|
Vehicle Info |
Make, model, license plate, registration, commercial insurance, inspection |
|
Financial Data |
Bank account, routing number, Stripe Connect ID |
|
Background Checks |
Criminal records, driving history, sex offender registry (via Checkr, Inc.) |
|
Usage & Location |
GPS tracking during trips, ride history, app interactions |
|
Compliance Records |
Human trafficking training (§2402.1075), complaints, investigations |
|
Media (Optional) |
Photographs or video during official work hours for branding and marketing |
Your data may be used to:
Verify your eligibility under Texas TNC law
Match you with passengers in the system (§2402.001(2))
Process payouts and issue tax forms
Comply with legal and insurance requirements
Monitor performance, safety, and nondiscrimination (§2402.112)
Investigate misconduct, fraud, or complaints
Respond to valid subpoenas or requests from TDLR (§2402.152(b))
We do not sell or trade driver data. We share your information only when necessary:
|
Recipient |
Purpose |
|
Regulatory Bodies (e.g., TDLR) |
For compliance audits or enforcement |
|
Law Enforcement |
Under subpoena or valid legal request |
|
Passengers |
Only name, vehicle make, and ETA are shown |
|
Vendors |
Stripe, Checkr, cloud providers – under confidentiality contracts |
|
Insurance Parties |
When required to process accident or liability claims |
We collect real-time GPS data only during trips for the purposes of:
Routing and trip optimization
Passenger updates
Complaint resolution
Recordkeeping under §2402.151
Disabling location tracking in your device will affect your ability to receive or complete rides.
During your service on the platform, Royal Technology Inc. may capture and use media (photos/videos) of your vehicle or activity for marketing purposes.
To opt out, email: mediaoptout@royalrideapp.com before any content is recorded.
Once posted, media cannot be removed unless the driver reimburses all related production and marketing costs.
You operate independently and are solely responsible for:
Your driving, customer service, and business conduct
Insurance coverage, vehicle maintenance, and local compliance
Any accidents, violations, or claims from passengers or third parties
You agree to indemnify and hold harmless Royal Technology Inc. from any legal or financial responsibility related to your actions.
No drugs or alcohol while active on the platform
Professional dress code: Black suit, shirt, tie, and shoes
Door service at all stops
Zero tolerance for harassment, misconduct, or discrimination
Full compliance with Texas TNC laws and local regulations
Violations may result in temporary suspension or permanent deactivation.
We implement security controls including:
TLS encryption
Data encryption at rest
Multi-level access controls
Compliance with SEC cybersecurity guidance
|
Data Type |
Retention Period |
|
Trip records |
5 years (§2402.151(a)(2)) |
|
Driver profiles |
5 years after termination (§2402.151(a)(3)) |
|
Complaints/investigations |
2 years (§2402.106(d)) |
Cookies are small files that store user preferences, login sessions, and usage metrics.
|
Cookie Type |
Purpose |
|
Authentication |
Keeps you securely logged in |
|
Security |
Prevents unauthorized access |
|
Analytics |
Understands app usage for improvements |
|
Preferences |
Stores language, region, and UI settings |
We may use platforms like Google Analytics and Mixpanel in the future.
We do not use Appsflyer, Hotjar, or any trackers without your prior consent.
You may disable cookies via browser/device settings. This may affect app performance and login functionality.
You may, at any time:
Request access, correction, or deletion of your data
Request data portability or restrict processing
Withdraw consent (e.g., GPS or media sharing)
File a complaint with Texas TDLR or contact us directly
📧 dataprotection@royalrideapp.com
📞 +1 (512) 993-1870
We may revise this policy to reflect new laws or platform updates. You’ll receive at least 7 days' notice via app or email before changes take effect.
Royal Technology Inc.
Attn: Privacy Compliance
3101 Wells Branch Pkwy, Apt 713
Austin, TX 78728
📧 privacy@royalrideapp.com
📞 +1 (512) 993-1870
🌐 www.royalrideapp.com/privacy-policy