Equal Employment Opportunity, Non-Discrimination, and Liability Policy
Royal Ride, Inc. ("Company") is committed to fostering a work environment that values diversity, inclusion, and equal opportunity. This Equal Employment Opportunity (EEO) and Non-Discrimination Policy applies to all employees, independent contractors, drivers, temporary personnel, and any other individuals or entities associated with or using the Royal Ride platform. This policy governs all aspects of the relationship with the Company, including but not limited to hiring, employment, promotion, termination, compensation, training, working conditions, benefits, and access to services.
Applicable local, state, and federal laws requiring service provision for specific categories of persons are honored and respected.
Royal Ride, Inc. strictly prohibits discrimination or harassment of any kind based on race, creed, religion, color, age, disability, pregnancy, marital or parental status, sexual orientation, gender expression, gender identity, veteran or military status, domestic violence victim status, national origin, political affiliation, sex, genetic predisposition, geographic location, or any other protected status under applicable law.
Drivers and Company personnel must provide transportation services without bias or refusal based on any protected characteristic. Discriminatory behaviors including but not limited to refusing service, derogatory language, harassment, or geographic discrimination are strictly forbidden.
Royal Ride, Inc. prohibits all forms of harassment, including sexual harassment, whether verbal, physical, or visual. Any unwelcome conduct that creates a hostile, intimidating, or offensive environment is prohibited. This applies equally to employees, contractors, drivers, customers, and any others interacting on the platform.
Royal Ride, Inc. supports affirmative action to increase representation and participation of minorities and other protected groups in its workforce and services.
Any employee or user who believes they have been subjected to discrimination or harassment should immediately report the issue to the Company’s Grievance Department:
Address: 3101 Wells Branch Pkwy, Austin, Texas 78728
Email: compliance@royalrideapp.com
All complaints will be handled confidentially to the extent possible and investigated promptly. Retaliation against anyone who reports concerns in good faith is strictly prohibited.
Royal Ride, Inc. forbids retaliation against individuals who report discrimination or harassment or cooperate in investigations. Any retaliation will result in disciplinary action, including possible termination.
Violations of this policy, including discrimination or harassment, will result in disciplinary measures up to and including termination of employment or association with Royal Ride, Inc.
Where discrimination or harassment is verified, Royal Ride, Inc. will take appropriate remedial actions, which may include but are not limited to reinstatement, back pay, promotion, or other measures deemed necessary.
Royal Ride, Inc. operates solely as a technology platform that connects passengers with independent transportation providers (drivers or transportation companies). Royal Ride, Inc.:
Does NOT employ, control, or supervise drivers or transportation companies.
Is NOT responsible or liable for any acts, omissions, accidents, injuries, damages, or losses caused by drivers or transportation companies.
Does NOT provide insurance coverage for drivers or passengers.
Users of the platform agree that any claims, lawsuits, or disputes relating to transportation services or driver conduct must be directed exclusively against the driver or their transportation company.
Drivers and transportation companies are solely responsible for maintaining their own valid licenses, insurance, and compliance with all laws and regulations.
Royal Ride, Inc. disclaims all liability for personal injury, property damage, or other harm arising out of or related to the transportation services arranged through its platform.
By using Royal Ride, Inc., passengers and users acknowledge and agree to these terms and waive any claims against Royal Ride, Inc. related to driver or transportation company conduct.